Shipping policy

Shipping Policy for Sante

At Sante, we aim to provide a seamless and timely delivery experience. Below is all the information you need to know about our shipping process.

1. Order Processing Time

  • We process and ship all orders within 2-3 working days from the time the order is placed. Please note that orders placed on weekends or holidays will be processed the next business day.

2. Shipping Time

  • Once your order is shipped, delivery typically takes 6-10 business days depending on your location.

  • Delivery times may vary due to factors such as weather conditions, holidays, or other unforeseen circumstances.

3. Shipping Rates

  • Shipping rates are calculated at checkout based on your delivery address and the size/weight of your order.

  • We offer standard shipping, and shipping fees will be clearly displayed before you complete your purchase.

4. Tracking Your Order

  • Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your shipment in real-time.

  • Please allow up to 48 hours for tracking information to update after your order has been shipped.

5. Shipping Restrictions

  • We currently ship to select countries. Unfortunately, we are unable to ship to PO boxes or APO/FPO addresses at this time.

6. Shipping Delays

  • While we strive to ensure your order reaches you within the estimated time frame, certain factors (such as weather disruptions, public holidays, or issues with the courier) may cause delays.

  • If there are any significant delays, we will notify you as soon as possible.

7. Lost or Damaged Items

  • If your order is lost or damaged during shipping, please contact us immediately at [your email address] so we can resolve the issue.

  • We will work with the shipping carrier to address the situation and ensure a satisfactory solution.

8. Customs and Duties

  • For international orders, please note that you may be subject to customs duties and taxes. These are not included in your shipping fees and are the responsibility of the customer.

9. Contact Us

  • If you have any questions or concerns about your shipment, feel free to contact us at:

    • Email: support@santekids.com

We appreciate your patience and support as we work hard to get your order to you in a timely manner.